Hi, I'm Djimi. I wear more hats than a <h1> can fit.
I lead support operations at Sufio, where I spend my days building systems that turn customer feedback into product improvements. I think a lot about how support teams can be more than ticket-closers—they can be the bridge between what users experience and what engineers need to hear.
Outside of work, I shoot film photography, run a Notion community in Slovakia, and write about it at Fotímnafilm.sk. To see what I'm working on now, check my Now page, or what I've been learning lately.
Work
- Building a Customer Feedback Loop Feedback reports became a standing input to quarterly roadmap planning.
- Reducing Repeat Contact Rate 30% reduction in repeat contacts, improved customer satisfaction.
- Scaling Support Operations Grew the team from 2 to 5 while holding response-time SLAs through a high-growth period.